Privacy policy

Your privacy & security when using our website

Spectra Baby Australia understand that you want to feel confident about security and privacy when you’re using our website. Here’s a rundown on our policies on security and privacy:

Your personal information is never shared

When you use our website or contact us, you may provide us with your personal details, for example if you place an order, sign up for our newsletter, or contact customer support.

We keep a record of orders, communications and personal details that you provide so that we can provide the best level of customer support. For example, if you purchase from our site we will have a record of your order that can be used in a warranty claim. We also go over customer queries and issues for team training and to help us develop content that customers need.

You may receive an occasional email about product updates, services and sales. These emails will include an option to unsubscribe if you are not interested in receiving them.

All your personal details and communications are kept private, are never provided to any third party (unless we were for some reason required to by law), and are stored using high level security.

We do not store credit card details on our site, and they are not viewable by our staff.

Using your credit card is secure

Spectra Australia uses the Stripe Singapore Payment Gateway for its online credit card transactions. Stripe processes online credit card transactions for thousands of merchants across the globe, providing a safe and secure means of collecting payments via the Internet.

All online credit card transactions performed on this site using the Stripe gateway are secured payments.

  • Payments are fully automated with an immediate response.
  • Your complete credit card number cannot be viewed by Spectra Baby Australia or any outside party.
  • All transactions are performed under 128 Bit SSL Certificate.
  • All transaction data is encrypted for storage within Stripe’s bank-grade data centre, further protecting your credit card data.
  • Stripe is an authorised third party processor for all the major Australian banks.
  • Some customers may find that they receive an international processing fee of up to 3.5% when using their credit card. This is not a Stripe fee but one imposed by some Australian banks.
  • Stripe at no time touches your funds; all monies are directly transferred from your credit card to the merchant account held by Spectra Baby Australia.
  • Check with your bank for any fees they may apply for payments using the Stripe Singapore Payment Gateway, as a small number may apply a fee, even though there is actually no currency exchange.

For more information about Stripe and online credit card payments, please visit www.stripe.com