When your breast pump is no longer covered by warranty but you find you are having some problems with it, we can still offer you support!
If you have contacted our customer support team and it becomes apparent that the issues you’re experiencing are with the pump, then we can offer you a paid service on your pump. This service will cover the following:
- Our technician will test the pump and replace any parts required
- Return postage on the pump
- If for some reason your pump cannot be repaired, then we will replace your pump with a refurbished breast pump of the same model.
You can opt to hire a pump during the period of your service for an additional fee.
This service is only valid for breast pumps that are less than 4 years old.
Once you have paid for this service, an email will be sent to you asking you to register the service. This is how you will supply us with your address details & the serial number for your pump.
If you have any questions, please do not hesitate to contact us.