Did you recently buy a breast pump and it won’t power on, even when plugged into mains? The solution might be easier than you think. Learn how to make sure your power adaptor is assembled correctly, and what to do if that doesn’t fix the problem.
How to assemble your Spectra breast pump power adaptor
If you purchased a Spectra S1, S2, S9 or M1, your Spectra breast pump will come with a power adaptor packaged in two separate pieces. It’ll have the main adaptor, and the Australian prong.
Before you can power your breast pump, you’ll need to assemble your power adaptor. Take the Australian prong and slide it down into the front of the power adaptor. You will hear (and feel!) a loud click. It can sometimes take a sizable amount of force to seat the prong correctly, so don’t be afraid to push hard. You can verify that the Australian adaptor is seated correctly by looking at the back of the adaptor. You should not be able to see the top of the prong when looking from the back. See the illustration below:
See it in action
Want to see it in action? Follow the link to watch a short video showing how to assemble the power adaptor.
My pump won’t turn on and the power adaptor is assembled correctly
If the power adaptor is assembled correctly and your pump still won’t charge or turn on, here are a few things you can try…
Try a different outlet
You never know if one particular outlet is not putting out enough power, so it’s always worth verifying by trying another outlet with your breast pump.
Make sure the adaptor is plugged in all the way
Sometimes it’s possible to plug the adaptor into the breast pump but not have it inserted fully. Give it an extra press to make sure it’s inserted all the way in.
Contact us for help
The vast majority of our breast pumps ship without issue, but there have been a few odd occasions when a power adaptor has been faulty. If you’ve tried everything above, please do not hesitate to contact Spectra Baby Australia. Our customer support team is here to help, and we guarantee our pumps for 2 years. Check your pump right away and get in contact with us if you feel something isn’t working properly, or you have questions. We’re here to help 🙂Contact us
Tip: Consider having a backup power adaptor to ensure your pumping routine is never interrupted should it ever get broken or misplaced.